SAP Application Support Engineer
Eir Business Talent View all jobs
- Dublin
- Permanent
- Full-time
Working closely with our Supply Chain and IT teams, the candidate will play a pivotal role in the evolution, transformation, implementation, and digitalization of our Supply Chain processes and solutions. This role combines immediate application support expertise with a strategic pathway to lead critical IT projects, ensuring the end-to-end reliability, stability, and scalability of Supply Chain.MAIN ACCOUNTABILITIES
- Ensure strong coordination with central and regional Information System & Technology teams to provide consistent services and processes.
- Provide user support related to Functional/Reporting/Intranet Applications, addressing issues and ensuring smooth operation.
- Organise, verify, and guarantee the delivery and quality of user application training.
- Contribute to user test sessions and perform tests to validate system functionality.
- Contribute to system delivery and project closure, ensuring successful handovers.
- Suggest solutions and improvements for applications to the relevant application analysts, fostering continuous enhancement.
- Prepare comprehensive documentation, often in collaboration with Key Users (e.g., manuals, meeting minutes, project updates, user requirements, test cases).
- Follow and respect established quality and procedural guidelines once implementations are live.
- Lead the development of strategic and operational IT projects within the supply chain area.
- Plan, coordinate, and implement IT projects to ensure delivery on time, within budget, adhering to defined quality standards, and meeting agreed user specifications and expectations.
- Drive and supervise Projects and System Change Request activities throughout the entire initiative lifecycle, taking direct responsibility for results and coordinating resources from different departments/locations, multiple IT Product Units, and external consultants.
- Work in a team-oriented manner, consulting with central and regional team members and management as needed to complete assigned responsibilities.
- Guarantee project closing, initial post go-live support, and seamless application management service takeover.
- University degree preferably in economics or engineering
- At least 2+ years of experience in SAP logistics modules (ECC or S/4)
- Experience as Project Manager (preferably within international projects)
- Experience in migration project from SAP ECC to S4/HANA would be a plus
- Experience in WMS operation and automation/integration projects
- Basic knowledge of supply chain and planning processes (forecasting – supply planning – S&OP, distribution and replenishment)
- Knowledge of Middleware platform (API, SAP PO. )
- Conscientiousness
- Operational effectiveness
- Organization
- Strong problem solving skills with an emphasis on product development
- Strong interpersonal and communication skills
- Proactivity and drive for results
- Customer orientation
- Flexibility
- Teamworking