Application Support Engineer
Test Triangle
- Northside Dublin
- Permanent
- Full-time
Must have skills:
Excellent communication
Application support Background
Unix / Linux
SQL : Postgres SQL, SQL
ITSM : Change, Incident, service ticket, Workorders
Willing to work on shifts (Morning & Afternoon shifts) & Weekend support
Monitoring : Splunk, Dynatrace alert monitoring Alert creation
Application Support Experience in the Card Payment Industry or Banking Sector
PCF – Pivotal Cloud foundry
Good to have skills :
Monitoring / Observability : Splunk / Dynatrace alert ( C1 - Dashboard creation, B3 - Alert creation, B2 - Alert Monitoring ). Detailed JD at the bottom of the email.
AWS ( EC2, CloudWatch, Lambda )
Automation : automation using XLR/ shell scripting/ ansible/ python ( Anyone)͏Work Orders - Resolve Work orders in form of Business/functional queries, ad hoc testing, verification, and validation etc., from regional product team and customer support teams.Reporting the issues with the deployments and coordinating with the Development Teams to fix any deployment issues.Incident Resolution - Review and resolve the Incidents arising from operation Command Center AlertsAlerts from Enterprise Monitoring Operations (EM Operations).Traffic Routing – perform traffic routing in support of infrastructure maintenanceRaise new change tickets and arrange for approvals, including CAB approvalsCreating Confluence pages for newly analyzed Work Orders / new type of Incidents with resolution stepsChange Implementation - Deploying the application related artifacts to the production environments in the slotted approved release windowRoot Cause Analysis in detail for High severity Incidents – and act on fixing the underlying cause of the high severity issues. Take necessary preventive actions also.Supporting the UAT testing by the Product team and regional customer support team.Configuring application/artifacts and supporting the new customer onboarding to the platformTesting the newly on boarded customer’s file processing and reports deliveryReview and approve change tickets.Work with customers on ad-hoc queriesTools Used:
- Remedy – Ticketing Tool
- Rally (For Story and Bug Tracking)
- Splunk and Dynatrace for Monitoring
- WinSCP (file movement/ validation)
- CyberArk/Putty
- Toad – Querying Tool for DB