Front Office Supervisor

Cork
Permanent
Full-time

28 days ago

Job Description:The Metropole Hotel is seeking to recruit a Front Office Supervisor to join their team. If you have experience in a guest facing roles and love dealing with guests then this is the role for youCOMMITMENT to the PASSIONATE PURSUIT OF PERFECTION:Every team member is expected to strive for the ‘Passionate Pursuit of Perfection’ to ensure that the hotel guest’s comfort and satisfaction is catered for in a friendly, helpful, efficient and personalised manner.SCOPE OF WORK:

To receive welcome & register guests
To ensure an excellent and personalised reception and switchboard service at all times
To complete accurately all reception documentation

MAIN DUTIES AND RESPONSIBILITIES:Senior Supervisor with responsibilities of:

Guest Relations Co Ordination
Focus on Family Concierge service and ensuring the consistency of standards
Analysing arrivals- identifying VIPs, recognising regulars and ensuring profiles are most upto date (extremely important as we start the process of updating Guestline)
Supporting the FOM as they engage in strategic planning for room packages

Training
Supporting FOM to ensure that all FO team members are trained in PPP customer service
Reviewing and updating SOPs where needed with FOM
Overseeing the completion and communication of training plans, first day agendas etc.

Revenue
Driving upselling and rooms revenue
Inclusion and action on rate variance reports to recognise gaps and assist in the resolution
Assist in the monitoring and settling of PM accounts outstanding

Other Duties & Responsibilities:

Receive and register guests on arrival, using their names at all times adhering to laid down procedures e.g. SOP’s
Ensure all documentation relating to the registration and checking out of guests is as per Trigon Hotel Group standard operating procedures
Ensure that any reservations are correctly handled in line with rate management and any other selling guidelines
Maximise in-house selling whenever possible and maintain an awareness of all sales opportunities
Be thoroughly familiar with all company selling procedures and promotions
Correctly post all pay-in vouchers from all departments
Record all cash received
Ensure the security of all property and cash
Receive and record guests' valuables for safety deposits and issue receipts
Be aware of hotel room availability at all times
Check and ensure the correctness of float
Wear uniform provided by the company
Maintain the highest level of personal and work cleanliness and hygiene
Adhere to the company's Code of Conduct
Ensure work areas are kept clean, safe and tidy at all times
Control the security of company's stock and property
Adhere to all regulations in respect of health and safety, hygiene, guest safety, fire regulations, emergency procedures etc
Adhere to all regulations in respect of hotel policies and standards, i.e. mandates and food standards
Carry out any reasonable request made by Management and hotel guests to the best of their ability
Have a complete understanding of all aspects of computer operation, posting to accounts, daily business control and daily reports analysis
Carry out the function of Reservations Coordinator if required
Comply with any reasonable request by the Front Office Manager or Management
Make themselves available for training and communication meetings for which advance notice will normally be given

Benefits:

Competitive rate of pay
Relocation Assistance
Access to our Company Pension Scheme
Death in Service Benefit
Employee referral bonus
Friends & Family discounts across our restaurants
Special rates in our hotel accommodation
Paid internal and external training days
Access to Trained Mental Health First Aiders
Team Member Social & Wellbeing Events
Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month
Meals on Duty
Assistance with Leap Cards

Trigon Hotels

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