
Assistant Front office manager
- Cork
- €37,000 per year
- Permanent
- Full-time
- Up to €38,000 per annum
- Opportunities for career growth and progression within the hotel group
- Staff discounts on hotel stays
- Supportive, professional, and friendly working environment
- Assist in managing day-to-day front office operations including reception, reservations, and guest relations.
- Supervise, train, and motivate the front office team to deliver consistent 4-star service standards.
- Handle guest feedback and complaints with professionalism and efficiency.
- Support scheduling, rostering, and performance management of team members.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Monitor occupancy levels, manage room allocation, and support upselling initiatives.
- Ensure compliance with company policies, health & safety, and brand requirements.
- Previous experience in a supervisory or assistant management role within a hotel front office (4-star or higher preferred).
- Strong leadership, organisational, and communication skills.
- Passionate about delivering excellent guest service.
- Knowledge of hotel PMS systems (Opera, Fidelio, or similar desirable).
- Flexibility to work a variety of shifts, including evenings and weekends.
- Professional appearance with a positive, proactive attitude.