Complex Motor Claims Adjuster
AIG
- Dublin
- Permanent
- Full-time
- Utilizes acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records. May require additional contact with other parties (i.e. claimants, third parties such as motor repair centers, etc.) as deemed necessary. Utilizes diary system to pro-actively resolve outstanding issues and to ensure timely processing and closure of claim.
- Provides timely service throughout the life of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, and responding to incoming inquires according to company policy and procedures.
- Maintains accurate system data and documentation by collecting, recording, analyzing, and summarizing information.
- Determines and timely sets appropriate reserves within authority level.
- Identify subrogation opportunities and fraud potential and make appropriate referrals.
- Several years of experience working in motor damage handling.
- Ability to prioritize and multi-task effectively in a fast-paced environment.
- Ability to communicate information clearly and concisely both verbally and in writing.
- Requires proficiency in Desk Management, phone ‘etiquette’, time management and dealing with difficult customer.
- Strong negotiation skills.
- Handle technical referrals from other claim handlers.