Customer Service Advisor 35 hours per week

AXA

Athlone, Co Westmeath
€15.71-18.57 per hour
Permanent
Full-time

18 days ago

Role: Customer Service AdvisorLocation: Athlone, Co. WestmeathAre you ready to embark on a fulfilling career journey with a global organization that values your dedication? Due to continued growth AXA Partners is on the lookout for passionate individuals to join our Customer Service team in Athlone, Co. Westmeath. If you have a flair for delivering exceptional customer service and are eager to work in a hybrid environment, read on! Starting hourly rate is between €15.71 to €18.57 based on shift patterns.At AXA Partners we all share a passion to empower people to live a better life, by providing a wide range of assistance services. We help people every day, we are here to get motorists back on the open road, to support customers with their home emergencies and much more - we’re here to make it a little easier and support our customers the whole way.As a Customer Service Consultant in our telephone-based Customer Service team, you’ll find out exactly what our customers needs are by listening and building relationships.We are available for our customers 7 days a week so we need our teams to be as well. You will be working 35 hours per week with some evening and weekend work. Your shift will be set so you’ll know exactly when you’ll be working each month.You will be based in our Athlone office but following training, when you really understand the role, there will be an opportunity to work in a hybrid system as well. Our initial training takes place on site, Monday-Friday daytimes for the first 4 weeks so you must be able to commit to this.We want to kick start your career at AXA Partners as soon as possible, so successful candidates must be available to start with us no later than Tuesday 7th May. Candidates not available in time for the target start date unfortunately will not be considered.WHAT WE OFFER· Training Excellence: Enjoy comprehensive training that equips you for success, ensuring you're well-prepared to excel in your role· Career Progression: Grow with us! AXA Partners provides excellent opportunities for career advancement, allowing you to reach your professional goals.· Hybrid Work Environment: Experience the flexibility of working both in our Athlone office and remotely after training, providing a balanced work-life experience.· Passionate Team: Join a team dedicated to empowering people to live better lives by providing top-notch assistance servicesOne of the best things about joining AXA Partners is our rewards package. At AXA Partners, we’re appreciative of the people who work for us, and our rewards package reflects that. You can expect to receive:· Competitive salary with shift allowance and annual review· Annual company & performance-based bonus· Personal Retirement Savings Scheme (up to 3% employee / employer contributions)· Life Assurance· Generous annual leave (22 days rising to 27 days in one-year increments)· AXA employee discounts and free roadside assistance· Education support and plenty of learning opportunities.· Generous Health Care Subsidy· Bike to Work Scheme· Employee Assistance Program· Free on-site parkingAt AXA Partners, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds.Responsibilities:· Delivering high quality Customer Service mainly in the areas of motor breakdowns and home emergencies· Provide relevant and accurate information to every customer on every call – we’ll ensure you have the tools and the training to do so.· Become an SME in your area, quickly learning about the assistance business and how we can help our customers and partners.· Answer inbound calls and deliver a quality and timely service throughout· Updating internal systems and keeping accurate records for each customer· Keeping everyone updated on the progress of cases both internally and externally.· Understanding and demonstrating the culture and values of AXA Partners in every interactionQualificationsEssential Criteria:

Leaving Certificate (or equivalent).
Excellent customer service skills and telephone manner
Excellent written and oral English and communication skills
A proven ability to manage complex and sometimes difficult situations
Excellent organisational and time management skills
To enjoy working within a team
The ability to get things done in line with our high quality standards
IT literacy is a must and an understanding of using standard software packages, including Word and Excel would also be useful.

If this sound like you then please apply today, we look forward to receiving your application and updated CV!

AXA

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