Accounts Administrator – Insurance Verifications

South Dublin
Contract
Full-time

3 days ago

Job Title: Accounts AdministratorDepartment: Insurance VerificationsJob Type: 2 Years Fixed Term ContractHours: 37 hours per weekBlackrock Clinic is the leading and longest established private hospital and clinic in Ireland. Since it opened in the mid-1980s, the clinic has consistently built an unparalleled reputation in new high-tech surgical procedures, medical treatments, and ground-breaking diagnostics.Blackrock Clinic is now part of Blackrock Health private hospital group along with the Hermitage Clinic, Galway Clinic, and Limerick Clinic, some of the most advanced hospitals in Irish private healthcare. As a JCI accredited hospital, Blackrock Clinic is a progressive and pioneering hospital in which care for the patient is central to everything we do.OVERVIEWWe are looking for an administrator to join our Insurance Verifications Team, this role is extremely fast paced and holds a lot of responsibility to ensure adequate cover is in place to protect both our Patients and our Hospital from potential rejected claims.ROLE PURPOSE· Daily verification of Patient insurance in conjunction with various Insurer website portals and phone helplines· Daily update of our Patient billing system with verified insurance details· Daily liaising with both internal and external stakeholders on the retrieval of booking forms, procedure and insurance details· Point of contact for all internal and external stakeholders queries that relate to insurance verification and future Patient admissions· Escalation of all issues that arise and could potentially be impactful on the Patient or Hospital· End of day checklist to ensure we are in line with our internal service level agreements· Ensuring smooth operations and effective collaboration with other departments and functions within finance· Ensure that all patients/staff and any other individuals contacting and attending the Blackrock Clinic are dealt with in an efficient, effective and timely manner at all times1. KEY RESPONSIBILITIES1.1 Verification of all inpatient, day case and side room future admissions.1.2 Ensuring our billing system is up to date and accurate1.3 Ensuring all notes regarding cover are logged into the system and available for future use1.4 Supporting our internal stakeholders e.g. Bookings and Admissions Teams by ensuring our end of business is complete and accurate1.5 Participation in providing data and updates for the weekly and monthly reporting requirements1.6 Participation in any audits that take place within the department1.7 Participation in process improvement and change management2. REQUIREMENTS2.1 Ability to work under pressure in a very fast paced environment2.2 Excellent communication skills2.3 Excellent Customer Service skills2.4 Excellent time management and organisational skills2.5 Ability to escalate issues in a timely manner2.6 Positive attitude2.7 Open to challenges, new learnings and supportive of change3. Communication Skills2.1 Communicate appropriately with colleagues and other members of the health care teams to ensure a quality service is provided to all while constantly striving for excellence in patient/customer care2.2 Communicate in a manner that avoids antagonism, reduces conflict and prevents undue anxiety2.3 Recognise limitations and seek assistance where necessary2.4 Attend and contribute to appropriate meetings2.5 Accept constructive advice when appropriate2.6 Report all incidents immediately, which may adversely affect a patient, colleague or the Blackrock Clinic3. General Expectations3.1 Ability to work both within a team and on own initiative.3.2 Must be proactive with strong problem solving ability3.3 Strong communication skills across all areas with both internal and external stakeholders3.4 Ability to organise and prioritise workloads3.5 Experience with process improvement and change management3.6 Support the philosophy, objectives and goals of Blackrock Clinic3.7 Observe the appropriate lines of authority3.8 Maintain strict confidentiality regarding all patients and the activities of Blackrock Clinic3.9 Demonstrate flexibility by assisting in all areas of the hospital/clinic as required3.10 Participate in developing and providing quality care within Blackrock Clinic3.11 Assist in orientation of new personnel3.12 Continue to develop personal knowledge and skills and seeks outside educational opportunities3.13 Present a professional appearance and conform to the dress, hygiene and infection control policies of the Clinic3.14 Is always punctual on duty3.15 Flexible attitude to changing work practisesWhy work at the Blackrock Clinic?At the Blackrock Clinic, we are passionate about our people and believe in their development and growth. As a member of the team you can benefit from:

Competitive salary

Pension

Annual bonus*

Discounted café

Sports and Social club

Employee Assistance Programme

Discounted onsite pharmacy

Please Note:Job descriptions are a reflection of the present service requirements and may be subject to review and amendments to meet the changing needs of the service. Please note that we reserve the right to close this vacancy early if sufficient applications are received.Blackrock Clinic is an Equal Opportunities employer, and we are committed to creating an environment that promotes equality and dignity at work.Blackrock Clinic is committed to providing reasonable accommodation when needed. Please advise if you have particular requirements, so that we can look into arranging reasonable adjustments to the recruitment process. You can contact us at recruitment@blackrock-clinic.comIt is essential that you have valid work permission for the Republic of Ireland to take up employment for this position, or in the case of critical skills, you must be eligible for a work permit.

Blackrock Health

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