Client Onboarding Manager with French or Spanish(Hybrid)

Citigroup

  • Dublin
  • Permanent
  • Full-time
  • 19 days ago
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in communications and onboarding.Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.Team OverviewOur team is responsible for end-to-end client onboarding which involves account opening and cash and liquidity products implementation for corporate and institutional clients from Western Europe industry sectors.What you will doThe Client Onboarding Manager applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets.
  • Onboarding new clients to Citi’s Commercial Bank.
  • Responsible for customer interaction, documentation issuance, review and system setups.
  • Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.
  • Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners.
  • Understands client requirements and implements them correctly. Understands new customer requirements and ensures adequate support to new customer requirements and initiatives.
  • Develops performance matrices to track defects, productivity. Exercises leadership and supervisory responsibility over department.
  • Evaluates subordinates' performance and makes recommendations for staffing, pay increases, promotions, terminations, etc.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.
What we’ll need from you
  • Client facing experience in a financial institution.
  • Experience in documentation review, account maintenance and related Cash products preferred.
  • Communicative knowledge of Spanish or French (written and spoken).
  • Good interpersonal communication skills. Able to communicate with internal and external business partners.
  • Project management skills including financial cost management skills.
What we can offer youBy joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover moreAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.#LI-LC1Job Family Group: Customer ServiceJob Family: Institutional Client OnboardingTime Type: Full timeCiti is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View the " " poster. View the .View the .View the

Citigroup