Client Onboarding Manager with French or Spanish(Hybrid)
Citigroup
- Dublin
- Permanent
- Full-time
- Onboarding new clients to Citi’s Commercial Bank.
- Responsible for customer interaction, documentation issuance, review and system setups.
- Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.
- Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners.
- Understands client requirements and implements them correctly. Understands new customer requirements and ensures adequate support to new customer requirements and initiatives.
- Develops performance matrices to track defects, productivity. Exercises leadership and supervisory responsibility over department.
- Evaluates subordinates' performance and makes recommendations for staffing, pay increases, promotions, terminations, etc.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.
- Client facing experience in a financial institution.
- Experience in documentation review, account maintenance and related Cash products preferred.
- Communicative knowledge of Spanish or French (written and spoken).
- Good interpersonal communication skills. Able to communicate with internal and external business partners.
- Project management skills including financial cost management skills.