Technical Services Manager - Irish Life Centre Campus

Savills

  • Dublin
  • Permanent
  • Full-time
  • 21 days ago
The Role / LocationWe have an excellent opportunity for a Technical Services Manager to join the Irish Life Centre Campus (ILCC) as a full-time site-based role.The successful candidate will oversee the daily delivery of the Engineering service across the ILCC in Dublin. You will also be tasked with ensuring sustainability accreditation is maintained and that the client's interest in terms of warranties is fully protected. You will work in close collaboration with the Campus management and property management, maintaining a close interface with the clients.You will be ambitious, dedicated to understanding our client’s needs, and work collaboratively towards shared objectives, demonstrating confidence in your decisions, and possessing the ability to adapt to unexpected challenges.A strong understanding of and enthusiasm for technology and process will be crucial in this role, enabling you to manage a fast-paced, multi-building campus environment that is largely customer-facing. Excellent communication and client-facing skills are essential.Key Responsibilities
  • Goal Zero – Embed EHS (Environmental, Health & Safety) as a way of doing business. Enforce a zero tolerance to unsafe working practices to target a goal zero accident rate
  • Oversee all aspects of the soft and hard services PPM maintenance and upkeep of various buildings on the campus and across the wider estate including cleaning, security, landscaping, general maintenance, water treatment, mechanical and electrical, lifts, life safety systems and other statutory requirements
  • Understand and advise on technical management of the extensive electrical infrastructure on the campus ensuring a working environment that gives strict priority to site safety, established protocols and Operational risks
  • Ensuring the efficient and consistent operation of the landlords facility engineering activities to meet all contractual obligations with respect to the Dublin Campus including risk management and Crisis Management Support
  • Oversee all outsourced 3rd party contractors for the provision of services, including direct line day to day management of the onsite maintenance team
  • Strategically involved in all technical projects across the campus, providing technical knowledge and expertise to all stakeholders as required
  • Have a deep understanding of the overall technical mechanical and electrical plant onsite ensuring the Safety File and associated site documentation maintenance and upkeep effectively
  • Liaising and communicating with occupiers and dealing with all requests in a timely, professional manner
  • Be responsible for the implementation of technology systems to support engineering and sustainability service delivery
  • Support Sustainability objectives within ILC Campus
  • Responsible for contractor management, inclusive of permits to work, RAMS, procurement & tendering, KPI reporting and health & safety delivered through the Savills CAFM system
  • Working with the Savills central FM team to ensure excellent service delivery, generating initiatives for cost savings and / or increased efficiency for all buildings on the campus
  • Keeping the campus management team regularly informed of developments with respect to operations under their control. To include monthly reports ensuring accuracy and ensuring sustainability timelines are met
  • Maintenance and updating of As Built data on the site, both paper and electronic format including current superseded information
  • Carry out emergency procedures in the event of a fire, flood, break-in, electrical failure, accident etc
  • Work with the support of the Savills central FM team to ensure compliance with all Savills policies and procedures
  • Supporting the landlord, site management team and key stakeholders to help deliver all ESG related goals and targets
  • Support the Campus Director & Property Managers in the preparation and ongoing administration of annual budgets and expenditure with a responsibility to help identify cost saving opportunities & drive efficiency without detriment to service
  • Ensure that the operational reporting CAFM system, Health and Safety system, and audit actions are always up to date and follow-up actions are complete. Implementation and evidencing of training and procedures to ISO standards including reporting on Savills and client platforms
  • Management and preparation of lifecycle plans, and project works for the campus
  • Ensure prompt response to all customer complaints and issues within the remit and scope of Savills
  • Actively participate in the ILC ESG forum and Sustainability network
  • Ensure the adherence to the IFM / Account Master Service Agreement and all Engineering deliverables
  • Ensure effective and timely implementation of training plans to enhance and develop the skills of technicians to ensure they remain competent to carry out their assigned duties and reduce our reliance on sub suppliers
  • Ensure Engineering Services are 100% certified by the recognised external governing organisation where appropriate
  • Ensure the engineering practices are continuously compliant with legal, statutory and contractual obligations and are being consistently executed in accordance with current Savills practice and best in class requirements
  • Implement a robust suite of procedure documentation for regular campus tasks, including management of Business Contingency Planning (BPC) and Disaster Recovery Planning.
The above is not an exhaustive list of duties; you will also be expected to undertake various tasks as required by your evolving role within the organisation and the overall business objectives of the organisation.Knowledge, Skills & Experience
  • Minimum of 5 years’ qualified experience in Engineering / Building Services / Sustainability Services
  • Technical qualification – ideally a Chartered Professional or related degree / experience, alternatively equivalent experience in a similar role and a demonstrable record of continuous Personal/Professional Development (CPD) within the industry
  • A qualified electrician with electrical competence in MV switch gear and generator operation
  • AP certification for LV/MV switching operations and management preferred
  • Experienced at coordinating and supervising maintenance and repair activities, including HVAC operating systems, electrical systems, plumbing, water treatment and controls and other building infrastructure including security, cleaning & landscaping
  • Proficient in the use of Building Management Systems (BMS) such as: CYLON, Honeywell and BacNet configured systems
  • Able to work collaboratively as part of a close-knit team
  • A passion for systems and technology to enhance our industry goals. working with market trends highlighting best practices
  • The ability to sustain the highest quality of service level delivery, demonstrate sound commercial judgement, prioritise and balance work tasks in relation to the operational objectives of the client and achieve continuous customer satisfaction.
  • Ensure efficient, reliable, high-quality deployment of site maintenance and utility operations
  • Ability to prioritise with good problem solving and decision-making skills
  • Ability to stay focused and calm in an emergency situation and to take control of and be responsible to be the one to manage an emergency situation as TS Campus Leader
  • Experience in establishing and managing the relationship with contractors to ensure quality and compliance of works in line with company systems, policies and procedures
  • Excellent awareness and quality management of Health & Safety
  • Excellent communication, interpersonal and leadership skills
  • Proven project methodology approach
  • Have strong self-management, organisation and administration skills with high attention to detail
  • Full clean driver’s licence (ideal but not essential)
Savills Ireland is an equal opportunity employer.Savills aims to attract, recruit and retain the best people from the widest possible pool of talent. As such, we are committed to creating an inclusive and diverse working environment for all employees by striving at all times to be an organisation which does not discriminate, values everyone’s talents and abilities and where diversity is positively promoted.

Savills