Food & Beverage Supervisor

Full Time Position in Collins Bar5 days over 7 days

To liaise with all HOD’s on a daily basis to ensure sufficient staffing levels.
To manage all bookings
To supervise Collins bar and day-to-day operations within budgeted guidelines and to the highest standards
Preserve excellent levels of internal and external customer service
Identify customer’s needs and respond proactively to all of their concerns
Lead F&B team by attracting, recruiting, training and appraising talented personnel
Establish chedules, policies and procedures
Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
To assist in the daily operation of Food & Beverage department
To be operationally responsible for the service delivery and standards throughout the F&B department building when on Duty.
To ensure that the highest level of cleanliness is upheld in all areas of responsibility.
Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction, effectively responds to guest problems and complaints.
To be operationally responsible for the service delivery and standards throughout the bar when on Duty.
Ensure that the back of house areas are in clean and proper condition.
To handle all complaints in a calm, organized and discreet manner ensuring complete service recovery every time.
To get involved in and carry out training in the hotel.