Front Desk Receptionist
- Killarney, Co Kerry
- Permanent
- Full-time
- Manage all reception duties, working as part of the wider Front Office Team.
- Ensure the guests are completely satisfied through the prompt handling of guest queries in a friendly and efficient manner.
- Anticipate guest's needs and ensure that service is provided to the level they require and beyond their expectations.
- Strong knowledge and understanding of all standards of performance and delivery within all front office departments.
- Answer the switchboard and hotel telephone as per the company standard of service.
- Develop a strong working relationship with colleagues in your department and related departments.
- Previous experience in a similar role in a 4* or 5* is an advantage.
- A team player with the ability to multi-task in a fast-paced environment.
- Detail orientated, with the desire to progress within the luxury hospitality market.
- Must possess excellent communication and interpersonal skills.
- A knowledge of the Hotsoft operating system would be an advantage but is not essential.
- Fluent English language skills are essential.
- Awarded a Great Place to Work 2024 – 2025
- Competitive salaries
- Discounts on Hotel Stays, and special staff rates in any of our hotels across the collection, on top of special Family and Friend rates for accommodation.
- Discounts on Dining, discounts for all food outlets in 4 hotels for you and a companion, as well as the individual restaurants and bars that are part of the collection.
- Meals on Duty, meals are prepared for you during your work hours and are provided for in our newly refurbed canteens.
- Free Coffee on Duty, provided for in our newly refurbed canteens.
- Discounts for Take-Away, further discounts for takeaway teas and coffees for staff members.
- Career Progression, we set a clear career path with each of our interested employees.
- Employee Fitness, free access to our leisure centre, family discounts to membership in our range of Leisure Centres.
- Employee Wellness, ODR Collection Staff Wellness programme is available to all staff as well as discounts on all luxury spa products and treatments in our award-winning winning Spa.
- Learning & Development, access to a variety of learning tools through our online training software. We offer a range of internships annually in a variety of different departments to nourish development across different departments.
- Flexible working hours, a choice of flexible hours in social environments.
- Events, social Calendar of team events such as employee appreciation week.