Training Operations Manager

Waterford
Permanent
Full-time

1 month ago
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Company Overview:Hartley People Training isn’t just a workplace; it’s a community of passionate people dedicated to making a difference in education and training. We work side by side with employers and learners to create training that’s practical, relevant, and focused on helping people succeed. Our team is hands-on, approachable, and committed to supporting every learner’s journey.Responsibilities – How you contribute to the objectives and goals of HP Training:As our Training Operations Manager, you’ll lead and work alongside the team to ensure training programmes are delivered with excellence and impact. You’ll oversee daily operations across service delivery, quality, procurement, and administration, solving problems on the ground while coaching your team to succeed. This hands-on role demands someone who combines operational expertise, commercial awareness, and emotional intelligence with a willingness to get stuck in, maintain compliance, and keep learners at the heart of everything we do.What you’ll do:

Manage and deliver the training operations lifecycle, from initial programme scoping through to learner certification, ensuring outstanding quality, consistency, and impact at every stage.
Hands-on cultivation of accountability and collaboration, proactively addressing operational challenges, modelling behaviours and standards for the team through visible and consistent action.
Lead, mentor, and provide hands-on support to a multidisciplinary team, including Project Coordinators, Compliance, and Procurement Coordinators, as well as Training Administrators, with clarity, empathy, and active involvement in day-to-day tasks.
Engage personally in regular coaching and feedback, building a high-trust, high-performance environment.
Embed and monitor compliance with ETB contracts, certifying body regulations, public procurement processes, and internal QA standards by actively working alongside and supporting the compliance team in daily operational tasks.
Maintain hands-on oversight of operational reporting, ensuring accuracy, transparency, and an audit-ready mindset.
Drive continuous improvements in assessment, verification, and documentation processes, working closely with compliance to consistently raise standards.
Drive and deliver efficient, learner-focused programmes, ensuring operational excellence and meaningful learner outcomes.
Enable and promote integration and optimisation of operational systems including TMS, LMS, and SharePoint to streamline workflows.
Refine and elevate the learner experience, ensuring every touchpoint from registration through to certification is delivered with professionalism, care, and attention to detail.
Work collaboratively with procurement to manage supplier and subcontractor relationships, ensuring cost-effectiveness, compliance, and alignment with organisational values.
Serve as the hands-on primary contact for ETB clients, awarding bodies, suppliers, tutors, and internal stakeholders, fostering trusted relationships.
Represent Hartley People Training at meetings, audits, and strategic forums, communicating clearly about operational performance, challenges, and opportunities.
Apply emotional intelligence and active problem-solving to interactions, navigating complexities, resolving conflicts, and promoting collaboration and harmony.

Requirements:

Bachelor’s degree in a related field or equivalent experience
Minimum of 3-5 years of experience in a similar role, preferably within a training or education organisation
Strong project management skills and attention to detail
Proven communication and leadership skills
Ability to think critically and solve problems effectively
Strong business acumen and understanding of industry standards and best practices
Ability to work independently and manage multiples priorities in a fast-paced environment
Full clean drivers licence

Hartley People