CX Specialist-Insights Lead

• Maintain and optimize production applications under real-world load and user traffic
• Manage database operations including performance tuning, backup strategies, failover procedures, and capacity planning
• Operate messaging systems with focus on throughput, reliability, and message delivery guarantees
• Administer NoSQL databases including monitoring, scaling, data consistency, and disaster recovery
• Troubleshoot production incidents and implement long-term solutions to prevent recurrence
• Monitor system health and proactively address performance bottlenecks before they impact users
• Implement robust backup and disaster recovery procedures that have been tested under real conditions
• Collaborate with development teams to ensure applications are production-ready and operationally sound

• 3+ years of hands-on production support for web applications or distributed systems
• Database administration experience with production databases (PostgreSQL, MySQL, or similar)
• Messaging system operations (Kafka, RabbitMQ, Redis, or similar) in production environments
• NoSQL database management (MongoDB, Cassandra, DynamoDB, or similar) including scaling and performance optimization
• Production incident response experience with demonstrated ability to troubleshoot under pressure
• Monitoring and alerting setup and management (Prometheus, Grafana, ELK stack, or similar)
• Infrastructure as Code tools (Terraform, CloudFormation, Ansible) used for ongoing operations, not just initial setup

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