Receptionist
- Cork
- Permanent
- Full-time
- To receive welcome & register guests
- To ensure an excellent and personalised reception and switchboard service at all times
- To complete accurately all reception documentation
- Receive and register guests on arrival, using their names at all times adhering to laid down procedures e.g. SOP’s
- Ensure all documentation relating to the registration and checking out of guests is as per Trigon Hotel Group standard operating procedures
- Ensure that any reservations are correctly handled in line with rate management and any other selling guidelines
- Maximise in-house selling whenever possible and maintain an awareness of all sales opportunities
- Be thoroughly familiar with all company selling procedures and promotions
- Correctly post all pay-in vouchers from all departments
- Record all cash received
- Ensure the security of all property and cash
- Receive and record guests' valuables for safety deposits and issue receipts
- Be aware of hotel room availability at all times
- Check and ensure the correctness of float
- Wear uniform provided by the company
- Maintain the highest level of personal and work cleanliness and hygiene
- Adhere to the company's Code of Conduct
- Ensure work areas are kept clean, safe and tidy at all times
- Control the security of company's stock and property
- Adhere to all regulations in respect of health and safety, hygiene, guest safety, fire regulations, emergency procedures etc
- Adhere to all regulations in respect of hotel policies and standards, i.e. mandates and food standards
- Carry out any reasonable request made by Management and hotel guests to the best of their ability
- Have a complete understanding of all aspects of computer operation, posting to accounts, daily business control and daily reports analysis
- Carry out the function of Reservations Coordinator if required
- Comply with any reasonable request by the Front Office Manager or Management
- Make themselves available for training and communication meetings for which advance notice will normally be given
- Previous experience in a guest facing role preferably in a hotel
- Good communication and IT skills
- Have a passion for delivering excellent customer service
- Competitive rate of pay
- Relocation Assistance
- Access to our Company Pension Scheme
- Death in Service Benefit
- Employee referral bonus
- Friends & Family discounts across our restaurants
- Special rates in our hotel accommodation
- Paid internal and external training days
- Access to Trained Mental Health First Aiders
- Team Member Social & Wellbeing Events
- Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month
- Meals on Duty
- Assistance with Leap Cards