Reservations Agent Dublin 22
TCC
- Southside Dublin
- Permanent
- Full-time
Our busy Dublin 22 hotel is looking for a detail-oriented and friendly Reservations Agent to support our bookings department. This customer-facing role is essential to delivering seamless reservation experiences for our guests, both over the phone and online.Key Responsibilities:
- Respond to reservation enquiries via phone, email, and third-party platforms
- Process individual and group bookings accurately
- Maximise room occupancy and revenue through effective selling techniques
- Update booking systems and records in real-time
- Liaise with reception and sales departments to ensure smooth guest experience
- Handle special requests and last-minute changes efficiently
- Previous experience in reservations or front office preferred
- Strong communication and IT skills
- High level of attention to detail and accuracy
- Confident telephone manner and professional email etiquette
- Ability to multi-task and work well under pressure
- Strong command of the Hotsoft Property Management System is essential