Reservations Manager

• Ensure all customer reservations / enquiries, phone and email, are dealt with in a timely and accurate manner
• Ensure reservations team are properly trained to the highest of service standards (telephone etiquette, written correspondence, genuine customer care)
• Ensure reservations team are fully trained on proper systems usage
• Maximise rooms and other revenue sales through efficient revenue management
• Be aware of and analyse all forthcoming business on a regular basis
• Provide daily, weekly and monthly reporting as required
• Provide ongoing reservations support to wider hotel team, keeping in regular communications with the other depts

• Minimum of two years' experience as Reservations Manager within a hotel group with solid mix of business: corporate, leisure, C&B
• Degree/diploma in Hospitality or Revenue Management
• Excellent written and verbal communication skills
• Strong systems knowledge (PMS, booking engines, channel managers, MS Office)
• Strong customer service ethos and background
• A can-do attitude and the ability to work well in team
• Excellent organisational skills and the ability to multi-task

The Firm