Reservation Supervisor
- Dublin
- Permanent
- Full-time
Salary: €30,000 - €32,000A leading 4-star hotel in Dublin is seeking a dedicated and organised Reservations Supervisor to join its front office team. This is a fantastic opportunity for a hospitality professional with a passion for customer service, excellent attention to detail, and experience in hotel reservations or front office operations.You will play a key role in managing and coordinating the reservations process to ensure a seamless experience for all guests from the moment they book.What's On OfferCompetitive salary based on experienceOpportunities for career progression within a reputable hotel groupStaff meals while on dutyDiscounted rates across hotel group propertiesOngoing training and developmentSupportive and collaborative team environmentKey ResponsibilitiesSupervise the daily operations of the reservations departmentEnsure all bookings (individual, group, and corporate) are handled efficiently and professionallyMonitor room availability, rates, and occupancy levels to maximise revenueCollaborate closely with the Revenue and Front Office teamsTrain and support junior team members, ensuring high standards are maintainedHandle guest enquiries via phone, email, and online platformsEnsure accurate data entry in the PMS and maintain guest recordsPrepare daily and weekly reports as requiredThe Ideal Candidate Will HavePrevious experience in a hotel reservations or front office role (minimum 1-2 years at supervisor or senior agent level)Experience using a hotel PMS (e.g., Opera, Protel, or similar)Strong communication and organisational skillsHigh attention to detail and accuracy in data handlingAbility to multitask and work under pressure in a fast-paced environmentA guest-focused attitude with a professional and friendly mannerKnowledge of revenue and yield management principles is a plusIf you're passionate about delivering exceptional guest service and ready to step into a leadership role, we'd love to hear from you.