Credit Control Team Lead
- Southside Dublin
- Permanent
- Full-time
Job type Permanent
Location Dublin 12
Salary € NegotiableThe RoleCredit Control Team LeadDublin 12PermanentSalary: €Negotiable (depending on experience)Hybrid Working ModelMy client is seeking to appoint an experienced Credit Control Team Lead on a permanent basis.Candidates will need to have strong people management / leadership skills.A minimum of five years + experience in a similar role is required.Key Responsibilities:
- Lead, motivate, and develop a team of credit controllers to achieve and exceed department targets.
- Drive continuous improvements in debt collection performance, with a particular focus on reducing Days Sales Outstanding (DSO).
- Build a culture of continuous improvement within the credit control team, fostering innovation, accountability, and collaboration.
- Establish, review, and enhance best-practice credit management policies and procedures, ensuring operational excellence.
- Work in partnership with the commercial department to mitigate credit risk and prevent payment delays.
- Set, monitor, and report on key credit control KPIs, delivering clear insight and recommendations to senior leadership.
- Maintain strong controls over debtor days and bad debt provisioning, ensuring adherence to financial targets.
- Manage relationships with external agencies and service providers to support debt recovery processes.
- Produce high-quality monthly credit management reports, highlighting performance trends and opportunities for improvement.
- Champion collaboration across Finance, supporting process improvements and helping to drive automation and change initiatives.
- Assist the Accounting Manager in managing and controlling the credit control department's contribution to improving the company's working capital.
- Ensure that health and safety of yourself, your team and your colleagues is a priority in everything that you do - log Health and Safety conversations, as appropriate focusing on either an 'unsafe condition' where we see something that could cause injury to a person or an 'unsafe act' which is something that someone does that can lead to injury.
- Extensive credit control experience (5 years +) in a fast-paced, dynamic industry environment.
- Proven track record of delivering significant improvements in debt collection and DSO.
- Previous experience leading a credit control team, with strong people management and coaching skills.
- Desirable: Certificate in Credit Management or a Degree in Business Administration (or equivalent).
- Strong knowledge of MS Office, QlikView, Business Central, and CRM platforms.
- Excellent communicator with confident negotiation and influencing skills.
- Highly organized with strong prioritization abilities and a proactive, solutions-focused mindset.
- High level of analytical thinking with a commitment to continuous improvement and operational excellence.
- Passionate about building and leading high-performing teams that consistently deliver results.