Account Executive
- Waterford
- Permanent
- Full-time
- Develop an in-depth understanding of our SaaS platform and its application in addressing client requirements.
- Cultivate and sustain relationships with our Enterprise Fortune 500 clientele.
- Comprehend their needs thoroughly and facilitate their attainment through the utilization of the company platform.
- Oversee all reporting activities concerning the health and performance of client accounts.
- Ensure the CRM system is consistently updated with accurate client information.
- Proactively identify additional support requirements to effectively meet client needs.
- Actively seek out and establish new partner relationships as necessary.
- Conduct client training sessions on the utilization of the company platform.
- Deliver insightful analysis and monthly reports to clients.
- Flexibility to travel is essential.
- Level 8 degree in business or IT or equivalent qualification
- Prior experience or understanding of IVRs or Telecommunications is advantageous.
- Demonstrates genuine interest and capability in understanding clients as individuals, as well as comprehending the organizational dynamics in which they operate.
- A proactive problem solver with a keen sensitivity to client needs.
- Capable of bridging client needs with various stakeholders effectively.
- Exhibits exceptional relationship-building and communication skills.
- Proficient in leveraging analytical skills and collaborating cross-functionally.
- Demonstrates adeptness in organizing client workflows and collaborating with diverse business functions.
- Possesses strong presentation skills.
- Embraces a balanced approach, knowing when to inject levity and enjoy the work environment.