The Job:Work with internal/external customers & third party suppliers to drive seamless deployment of new customer solutions and the ongoing improvement of existing solutions, driving exceptional delivery experience for your customers.Work with the relevant teams on new Product Launches, feed in Technical Delivery requirements & assist in shaping product evolution to make products fit for purpose with streamlined processes.Engage with the Design/CTO teams to simplify the network and proactively drive automation of the plan and build tasks where possible.As required, work on project / bid related tasks, represent the team to assess workload and resources requirement and feed into implementation & project plans.Identify and resolve potential technical issues at the technical validation stage to ensure issues are resolved prior to entering the delivery processUndertake complex problem diagnosis and resolution of customer issues identified during RTT/migrations of services.Work on Technical projects/delivery support tasks independently with minimal guidance. This may involve working alone or as part of a wider project/support team, managing and delivering on specific tasks.Proactively drive continuous improvement that will help drive efficiency, reduce cost and improve customer experience.Act as a source of technical expertise to others in own area and across the business.Identify skills gaps within the team and proactively coach and mentor other team members to improve their skills.Perform configurations on equipment in accordance with guidelines, procedures and method statements, and strict adherence to the Network Activity Policy and Planned Engineering Works and Permit to Work PoliciesParticipate in an on-call rota to support out of hours scheduled customer deliveryHave you:CCNP or NRS2 level of certificationDisplay innovative thinking by acting on own initiative to identify & resolve problems and drive continuous improvementExperience with major hardware vendors and platforms, including but not limited to Cisco, Nokia, JuniperExcellent knowledge of LAN and WAN technologiesStrong expertise with BGP, OSPF and related routing protocolsStrong analytical and troubleshooting skillsScripting/coding experience desirable but not essential.Strong working knowledge of Layer2 & Layer3 protocolsPrevious experience working in an Operational / delivery role.5 Years + experience across wide variety of IP Solutions in varying roles Reperio Human Capital acts as an Employment Agency and an Employment Business.
