Receptionist

• Welcome guests on arrival and manage check-in/check-out procedures.
• Handle phone calls, emails, and guest enquiries promptly and professionally.
• Resolve guest issues, feedback, or complaints in a courteous and effective manner.
• Ensure all email queries are followed up and delegated tasks are completed.
• Maintain high standards during busy arrival and departure periods.
• Drive sales opportunities and deliver a high standard of service at the front desk.
• Manage emergencies, including responsibility for the Hotel Fire Panel during your shift.
• Liaise with other departments, sister hotels, and central office teams.
• Manage billing, invoicing, and financial transactions accurately.
• Receive or redirect deliveries and manage front desk correspondence.
• Monitor compliance with Covid guidelines and hotel policies.
• Support management strategies for guest reviews and feedback.
• Report and follow up on maintenance issues to ensure timely resolution.
• Attend Front Office meetings as required.
• Undertake any other reasonable duties as directed by the Front Office Manager.

• Minimum 1 year’s experience in a hotel reception role.
• Strong interpersonal and customer service skills.
• Ability to multitask, prioritise, and remain calm under pressure.
• Excellent communication skills, both verbal and written.
• Well-organised with keen attention to detail.
• Strong IT and administrative skills with a professional telephone manner.
• Fluent English (essential).
• A proactive team player with flexibility to work shifts (3 over 7 days).

• The opportunity to be part of a supportive and professional Front Office Team.
• A dynamic and fast-paced environment in one of Galway’s most iconic hotels.
• Training and career development opportunities within our group.
• Competitive salary and benefits package.
• Incentive system.
• Meals on duty.
• Uniform.

Salthill Hotel