Customer Success & Growth Manager (m/f/d)
cormeo GmbH
- Dublin
- Permanent
- Full-time
- Drive platform adoption and value realisation across the customer lifecycle.
- Build and maintain strong relationships with pharmaceutical customers.
- Lead onboarding, demonstrations and training activities.
- Act as primary point of contact for customer queries and issue resolution.
- Monitor engagement and proactively manage retention and renewal discussions.
- Identify and develop upsell, cross-sell and expansion opportunities.
- Support new business development through prospect engagement, qualification and follow-up.
- Contribute to pipeline development, opportunity progression and revenue forecasting.
- Support commercial proposals, presentations and customer negotiations.
- Contribute to lead generation, campaigns, events and customer communications.
- Represent the company in customer meetings, webinars and industry events.
- Develop case studies and customer success materials.
- Act as the voice of the customer internally, gathering and communicating feedback.
- Collaborate with internal stakeholders on product improvements and prioritisation.
- Apply knowledge of pharmaceutical regulation and healthcare systems in customer interactions.
- Experience in customer-facing commercial roles such as sales, account management, customer success or marketing with exposure to revenue targets or commercial objectives.
- Strong understanding of the Irish healthcare system; UK market experience is an advantage.
- Experience working with digital platforms and data-driven tools.
- Highly hands-on, proactive, and comfortable operating in a small team environment.
- Strong relationship-building and communication skills.
- Commercially minded with the ability to identify, qualify and develop growth opportunities within existing and new customer accounts.
- Comfortable engaging in commercial conversations with customers and internal stakeholders.
- Organised, adaptable, and capable of managing multiple priorities independently.
- Flat hierarchies and a small, highly motivated team where your expertise and contributions truly matter.
- Attractive career opportunities within cormeo, Bertelsmann Investments and the broader Bertelsmann Group.
- Diverse learning opportunities on the job, complemented by professional development programmes and digital training.
- The opportunity to be part of a globally recognised group that values entrepreneurship and innovation.
- A working environment that challenges you every day and supports your professional growth.
- Our offices are in Dublin as is the formal place of work; however the role offers considerable remote-working flexibility and requires willingness and ability to travel within Ireland, including Dublin, to attend company and customer meetings, conferences, and events (attendance at the place of work is not expensed travel).