Operations Manager - E-Commerce | Northwest | Hybrid
- Sligo
- Permanent
- Full-time
- Operational & Project Management:
- Oversee all facets of the platform's development( Innovative, bespoke e-store) and daily operations, ensuring seamless functionality and user experience.
- Ensure all projects adhere to agreed-upon timelines, quality standards, and deliverables.
- Implement and refine operational processes and systems to improve efficiency and scalability as the company grows.
- Curation & Supplier Management:
- Collaborate closely with suppliers to source and procure high-quality Irish products and services that align with our clients brand values and ethos.
- Build and maintain strong, positive relationships with our network of Irish artists, craftspeople, and cultural service providers.
- Strategic & Financial Oversight:
- Report directly to the Founders (and future CEO) on all operational matters, providing strategic support and insights.
- Develop and manage the company's operational budget, ensuring all activities are delivered within financial targets.
- Contribute to the development and implementation of the company's long-term strategy.
- Team Leadership & Development:
- Lead, mentor, and manage a growing team, fostering a motivated, engaged and high-performing team culture.
- Champion a culture of excellence in service, both internally and externally.
- Customer Experience:
- Champion and ensure the delivery of an exceptional level of customer and vendor care across the platform, establishing our client as a trusted and beloved brand.
- A minimum of 5 years of experience in an operations management or a similar senior management role.
- Demonstrable experience within the e-commerce and digital sectors, with a strong understanding of how online platforms operate.
- Proven experience in leading, managing, and developing multi-disciplinary teams
- A commercial mindset with experience in a sales-focused or target-driven environment.
- Exceptional project management skills, with a proven ability to manage multiple priorities and deliver projects on time and within budget.
- Excellent written and verbal communication skills, capable of producing clear reports and presenting to senior stakeholders.
- Experience working in the Arts, Culture, or Creative Industries is highly desirable.
- Knowledge of digital marketing, SEO, and online customer acquisition strategies.
- A genuine passion for and knowledge of Irish arts & culture.
- The opportunity to be part of a start up in an exciting new venture with a global reach.
- A mission-driven role that directly supports and promotes Irish artists, makers, and cultural practitioners.
- A competitive salary and the opportunity to grow with the company.