Front Office Supervisor
- Maynooth, Co Kildare
- Permanent
- Full-time
- Minimum of 1-2 years previous experience in a similar role in a 4 or 5 star property.
- Ability to work on your own initiative and as part of a team.
- Strong supervisory skills
- Previous experience of OPERA would be an advantage.
- Strong command of the English language.
- Highly organised with strong customer service skills.
- Ability to work flexible hours, including weekends, Bank Holidays, early shifts and evening shifts.
- Assist Front of House Manager to develop a strong team through consistent effective leadership, training, and operational management.
- Assist Front of House Leaders in driving goals for the department.
- Follows all departmental policies, procedures and standard.
- Clearly demonstrates to guests and colleagues a commitment to service excellence through the effective delivery of Fairmont Hotels & Resorts Brand Standards at all times.
- Promotes the Brand`s service culture and ensures that guests receive services that enables the Brand promise.
- Actively creates Sparkle moments that are based on personalization and creativity.
- Carries out the day-to-day tasks outlined in the shift task list to a high level.
- Ensure all telephone calls are answered courteously and efficiently, within the Brand standards at all times.
- Takes responsibility for guest experiences that have negatively been impacted and turns them into memorable moments.
- Effectively & responsibly handles quests’ requests and reservations by adopting a “onestop” approach.
- Ensure an attitude of anticipative and caring service is displayed at all times during your shift.
- Trained across all roles within the department and works flexibly to ensure guest satisfaction and maximize self-development.
- Autonomously conducts all tasks that are outlined in the department’s training plan related to the role to a very high level.
- To be part of Accor’s large global hospitality network.
- Employee benefit card offering discounted rates in Accor Hotels worldwide.
- Refer a Friend bonus of €250.
- Learning and development opportunities.
- Employee Assistance Programme.
- Strong team focus and team atmosphere.
- Meals and uniform are provided.
- Free parking.
- Team-building and social events organised throughout the year in line with our successful Awards and Recognition Scheme.
- Training is provided both on-the-job and through organised training seminars with both internal and external trainers