Front of House Manager

• Oversee all front desk operations including guest check-in and check-out, reservations, room assignments, and guest inquiries.
• Lead, train, schedule, and supervise the front office team (including receptionists, concierge, bell staff, and night auditors).
• Ensure the highest level of guest service is delivered consistently, handling VIPs and special requests professionally.
• Manage the front office budget, monitor occupancy, revenue, and front office KPIs.
• Address and resolve guest complaints and issues promptly and effectively.
• Coordinate with Housekeeping and Maintenance to ensure rooms are ready and guest issues are resolved efficiently.
• Ensure all front office procedures are in line with company policies and brand standards.
• Maintain accurate records for billing, guest accounts, and reports for management review.
• Ensure compliance with health, safety, and security regulations.
• Foster a positive and motivated team environment to support staff development and high morale.

• Minimum of 2 years previous experience in a similar role in a 4 or 5 star property.
• Diploma or Degree in Hospitality Management, Business Administration, or a related field desirable
• Previous experience of OPERA is strongly preferred.
• Strong command of the English language.
• Highly organised with excellent communication skills.
• Ability to work flexible hours, including weekends, Bank Holidays, early shifts and evening shifts.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Exceptional guest service and problem-solving abilities.
• Well-organized and detail-oriented with the ability to multitask.
• Proficient in MS Office and front office software systems.

• To be part of Accor’s large global hospitality network.
• Employee benefit card offering discounted rates in Accor Hotels worldwide.
• Learning and development opportunities.
• Employee Assistance Programme.
• Strong team focus and team atmosphere.
• Meals and uniform are provided.
• Free parking.
• Team-building and social events organised throughout the year in line with our successful Awards and Recognition Scheme.
• Training is provided both on-the-job and through organised training seminars with both internal and external trainers.

Fairmont