Receptionist - Front Office
- Trim, Co Meath
- Permanent
- Full-time
- Provides a warm welcome and assists visitors, clients and vendors as they enter the premises, ensuring exceptional customer service at all time
- Ensure that visitors feel comfortable and direct them to the appropriate person or department
- Anticipate guest’s needs and ensure that service is provided to the level they require and beyond their expectations
- Assist guests and escort them to locations within the hotel at their request, when possible, priority to be given for all check-in guests
- Manages incoming phone calls, forwarding them to the appropriate individuals or taking accurate messages. Respond to general inquiries about our Hotel and its services
- Maintains the appearance of the front desk area and ensures it is well-organised and tidy. Also handle tasks like receiving and distributing mail, arranging courier services, and managing deliveries.
- Act as a bridge between various departments, relaying messages and information as necessary to maintain effective communication within the Hotel
- Perform various administrative tasks, such as data entry, filing, and document management
- To ensure complete guest satisfaction through the prompt handling of guest queries in a friendly and efficient manner
- To have thorough knowledge and understanding of all standards of performance and delivery within all front office departments
- Be open to new ideas and make changes in the job and routine as required. Work in line with business requirements and maintain a culture of respect
- Strive for constant improvement and take responsibility for your own performance and development
- Ensure daily handover is sent out via email each shift and attend briefings and meetings as required by Management
- Minimum 1 years experience in a similar role within the hospitality industry
- Excellent organisational skills with the ability to multitask
- Strong interpersonal skills
- Confident and friendly disposition with a positive attitude
- The ability to handle customer queries and complaints in a professional and courteous manner
- Proficient in Opera Cloud, MS office ..