At Trim Castle, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion,Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.Duties and Responsibilities of the Role:· Assist the General Manager in overseeing all hotel operations, including Rooms Division, Food and Beverage, Conferences & Banqueting, Sales and Marketing, Finance, and Administration· Ensure guests receive superior service and a positive experience during their stay. Address any guest concerns or issues promptly and professionally· Assist in building and maintaining positive relationships with guests, corporate clients, vendors, and local community stakeholders· Ensure the hotel complies with all health, safety, and security regulations and implements best practices· Assist in handling any emergencies or critical situations that may arise within the hotel promptly and effectively· Oversee property maintenance efforts to ensure all facilities are well-maintained and in good working condition· Implement and maintain high standards of service and cleanliness throughout the hotel· Coordinate with relevant departments to conduct regular safety drills· Ensure compliance with health and safety regulations and best practices in food handling, preparation and service· Conduct regular training sessions for staff to improve their skills, knowledge and service standards. Support employee development and training initiatives to enhance skills and knowledge within the team· Work with the team to monitor and maintain quality standards across all hotel operations, including cleanliness, safety, and guest service· Develop and implement strategic plans and objectives for the F&B department, in alignment with the overall goals and vision of the organisation· Work with the culinary Team to design innovative and appealing menus that cater to the preferences of the target market and align with seasonal trends· Maintain strict quality control measures to ensure that food and beverage offerings meet high standards of taste, presentation and service· Monitor and manage inventory levels for operational supplies· Oversee planning and execution of special events, banquets and catering services, working closely with the events Team and clients· Assist in developing and managing the hotel's annual budget, analysing financial data, and implementing cost-control measures to achieve revenue and profitability goals· Support revenue optimisation initiatives through pricing strategies, upselling, and other revenue-enhancing measures· Monitor expenses, identify cost-saving opportunities, and contribute to overall financial goalsRequirements for the role:· Previous experience in a senior management position or a related leadership role within the hospitality industry essential· Strong leadership and managerial skills to support and motivate a diverse team effectively· Excellent communication and interpersonal abilities to interact with staff, guests, and stakeholders· Knowledge of hotel operations, including housekeeping, front office, F&B and guest services· Financial acumen to assist with budget management, financial analysis, and decision-making· Attention to detail and a commitment to maintaining high-quality standards· Problem-solving skills to address issues and challenges efficiently· Knowledge of industry regulations, health and safety standards, and best practices· Flexibility to work irregular hours, including evenings, weekends, and holidays, as required in the hospitality industry· Familiarity with hotel management systemsCompetitive remuneration and benefits package
