At Trim Castle Hotel, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.We are currently recruiting for the role of Front Office Manager:-Duties and Responsibilities of the Role:· To manage and monitor the front office team to ensure all guests receive prompt and courteous service, with support of Assistant Front Office Manager· Ensuring that any staff on duty follow the required procedures during their shift and delegate tasks to team member at the beginning of their shift· To complete weekly/fortnightly rosters· To develop, motivate and carry out reviews, job chats & PDRs appraisals of all Front Office Staff· To understand and carry out Reservation procedures to the Hotel standards and to liaise with central Reservations with regards to any book-outs and/or no-shows· To report any comments, complaints and compliments to the General Manager/Senior Management team· To control and analyse, on an ongoing basis, departmental costs to ensure performance against budgets set· To perform varied shifts each week to ensure maximum coverage of the department over the course of any stated week· Conduct monthly departmental meetings to include a review of procedures and events which warrant special handling and detailed informationRequirements for the role:· Minimum 2 years experience working in similar role in the hospitality industry· A warm, friendly and approachable personality when dealing with fellow staff and guests· Accurate and efficient cash handling skills· Strong management skills· Excellent customer service skills ·- Proficient in Opera Cloud, MS office ..Benefits:Complimentary meal on duty/Free Staff car parking/on line training platform/Family & Friends rates/Uniform provided/Employee Awards
