Inside Sales Specialist

Failte Solar

Co Clare
Permanent
Full-time

1 month ago

Role Summary:As an Inside Sales Specialist at Fáilte Solar, you will be a key point of contact for our customers, ensuring a seamless experience from initial inquiry through to order delivery. This role supports the Key Account Managers (KAMs) and is responsible for managing an assigned customer portfolio, handling transactional sales, and providing exceptional day-to-day service.Your core mission is to deliver fast, proactive, and accurate sales support that enhances customer satisfaction and loyalty, while maintaining disciplined use of the Odoo CRM system and ensuring operational efficiency. This is a customer-focused, detail-oriented role requiring excellent communication skills and the ability to work collaboratively across departments.Key Responsibilities:1. Customer Portfolio Management

Manage and nurture an assigned portfolio of Tier 1, 2 and 3 customers.
Proactively engage customers via phone, email, and WhatsApp to maintain strong relationships and drive repeat business.
Identify upselling and cross-selling opportunities within your portfolio.

2. Quoting & Order Lifecycle Coordination

Generate and issue accurate sales quotations within agreed service levels.
Coordinate closely with the Operations and Finance teams to manage the full sales cycle — from quote approval, purchase order processing, to final dispatch.
Follow up with customers on quotes and orders to ensure a seamless sales journey.

3. CRM Data Management

Maintain complete and accurate records of all customer interactions in Odoo CRM, including calls, emails, WhatsApp communications, and quotes.
Update customer information regularly to reflect changes in contacts, activity status, and preferences.
Use CRM insights to prioritise outreach and follow-up activity.

4. Customer Engagement & Communications

Distribute weekly pricing updates and bi-monthly product updates to your customer base using Odoo and WhatsApp.
Track engagement and responsiveness using CRM dashboards and tools to ensure customers are informed and supported.
Serve as the first line of contact for inquiries and escalations, resolving issues promptly or passing them to the appropriate department.

5. Service Level Agreement (SLA) Adherence

Meet and exceed defined SLAs, including:
Ensure customers are regularly updated on order status, delivery timelines, and any exceptions or delays.

Key Performance Indicators (KPIs):

Customer Satisfaction Score (CSAT): Based on post-sale feedback and survey responses.
Customer Engagement: Timely and complete communication of all pricing, product, and marketing updates.
SLA Compliance: Adherence to internal service timelines for quoting and order processing.
CRM Discipline: Completeness and accuracy of activity logs, customer data, and opportunity tracking.

Failte Solar

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