ReceptionistThe Fitzwilliam has an exciting new opportunity for an experienced Hotel Receptionist.The role involves:Providing an outstanding guest experience by exceeding guest expectations.Carrying out all tasks in accordance with procedures as outlined in the Front Office Standards Manual.Ensuring all tasks and checklists are actioned and completed during shift.Having comprehensive knowledge and actively promoting the surrounding area of Dublin.Maximising all available sales opportunities by actively upselling the hotel facilities and rates.Ensuring that all aspects of security and cash handling are followed at all times in accordance with the Hotel Policy.Having the highest standards of presentation and cleanliness at the Front Desk.About the roleThe ideal candidate must have:Excellent communication skills both verbal and writtenPrevious experience of Opera reservations system is preferredExceptional selling skills both upselling and cross sellingAttention to detailStrong customer focus skillsPositive attitude to workEnjoys a sense of empowerment and a want to improveThe ability to work shifts and weekendsAbout the companyThe Fitzwilliam Hotel Group operates a portfolio of high-end, design-led hotels offering luxury accommodation in some of Ireland's most sought-after locations. Each hotel is uniquely styled, providing guests with a blend of modern comfort, outstanding service, and a distinctive boutique atmosphere. With a strong emphasis on hospitality, innovation, and attention to detail, the group caters to both leisure and business travellers seeking memorable, five-star experiences.Required Criteria
Exceptional selling skills both upselling and cross selling